FREE SHIPPING ON ORDERS $100 AND OVER WITHIN AUS & NZ
What countries do you offer shipping to?
We are currently only shipping to Australia and New Zealand.
How much is shipping?
Shipping is $10 within Australia and free for orders $100 and over.
Where are my items shipped from?
All items are shipped from Melbourne, Australia.
Can I track my order?
Yes! For domestic orders you can track the delivery status of your order through the below link:
- We ship through Australia Post.
- Once your order has been shipped, you will be sent an email with a tracking number.
- We will endeavour to dispatch orders within 1-2 business days.
- Unfortunately we do not accept returns due to change of mind. Please ensure you select your items carefully prior to purchasing.
- If you wish to change your order please contact us ASAP and we will do our best to accommodate changes, however once your order is made there is no exchanges or refunds.
- If there is a fault with your product please email us within 7 days and provide images and detailed information about what is wrong with the product.
Australia post is experiencing a huge increase in volume as more people are shopping online due to coronavirus (COVID-19) restrictions, which is impacting their network. Unfortunately, this means your parcel delivery may be delayed.
- Unfortunately, no pet toy is indestructible, please replace the toy once worn or damaged.
- Please also choose size appropriate products to suit the size of your pet.
- Supervision is also advised.
- For further safety information on particular products, please refer to the individual companies website for further information.